When a business has a website, visitors expect to reach the business using the same tools they use regularly, Facebook Messenger and WhatsApp being among the most popular. We will integrate those tools on any website. Customers will be able to reach a business 24/7 and/or leave a message.
Facebook Messenger is one of the most widely used messenger apps in the world. As of the first quarter of 2020, they pulled in a shocking 2.6 billion active users. The Facebook Messenger Chat Plugin allows us to integrate the Messenger experience directly into your website.
WhatsApp is the most popular mobile messenger app in the world with over 1.5 billion monthly active users. WhatsApp’s latest reporting period shows more than half a billion daily active Status users worldwide, up from 450 million active users in the second quarter of 2018.
The Chat Plugin automatically loads recent chat history between a customer and your business, including interactions on the Chat Plugin on the site or on Facebook Messenger, or WhatsApp. This enables the customer to continue a conversation even after they have left your website. With the Plugin, you’ll no longer need to screencap or write down their information to follow up; you can simply use the same conversation in Messenger or WhatsApp.
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